In practice
Use Cases
New adaptive content tools provide new ways for businesses to engage with their customers online. Below are examples of experiences designed and published using Manyways' Adaptive Content Experience Platform.
Process guides and quizzes
Educate consumers and customers on best practices, safety and compliance. Create quizzes to test their knowledge.
Recommendation engines
Use interactive decision trees for product selection based on the customer's requirements. Decision trees can be customized based on your offerings and can take inputs from the customer to make recommendations directly from your ERP or commerce platform.
Lead qualification
Ask the right questions to your leads to quickly determine if they are a good fit for your products or services.
Shopping concierges
Allow customers to get personalized recommendations based on their preferences and needs with immersive content experiences.
Consumer education
Content experiences to educate consumers and customers on your products, services and best practices.
Technical support
Help customers with installation, maintenance and to troubleshoot problems with their products. The decision tree can take inputs from the customer and make recommendations based on your knowledge base.
After sales support
Guides for after sales support to help customers with installation and maintenance. The decision tree can take inputs from the customer and make recommendations based on your knowledge base.
Eligibility calculators
Ask the right questions to your audience to quickly show them what offers they are eligible for.
Product comparison
Allow users to quickly compare products based on their features and specifications. The comparison can be customized based on your products and can take inputs from the customer to make product recommendations directly from your ERP or Commerce System.
Document generation
Generate documents such as quotes, invoices, contracts, sales brochures and specification documents using logic based on the customer's inputs
Calculators
Calculators to help customers with their product selection or buying decisions. Educate customers on product compatibility, pricing, and other factors that influence their buying decisions.
Email, SMS and CRM automations
Reach out to your customers with personalized emails and SMS messages based on their interactions with your experiences.
Product configurators
Allow customers the freedom to customize their products with instant feedback on the factors that will help them choose the right product. Allow customers to download specifications and data sheets as well as integrate with your CRMs and ERP systems.